Yuletide: MultiChoice Extends Call Center Service Hours
Leading Pay TV operators, MultiChoice Nigeria, in its commitment of better service delivery to its customers this festive season, has announced extension of its call centre operation by three hours, beginning from Monday, December 4 till the last day of the month.
The company said the move was to shape its business, in anticipation of customer needs in the yuletide. The company’s call centre usually operate from 8am to 9pm, Monday to Sundays but has now been extended to operate from 8 am to 12 am till the Christmas period will be over on December 31, 2017.
Managing Director, MultiChoice Nigeria, Mr John Ugbe, said the extension of the Call Centre operating hours, is one of the ways the company is making it easier for customers to reach the company if there are issue in its services during the festive season.
In his words, “By extending our operating hours, we will be able to enhance the level of service delivery this yuletide in a significant way”; adding, “As a business, we take the customer-first approach, which involves anticipating customer needs, especially during the festive seasons when we know that families will sit together at home to enjoy our content”