Apple Apologizes For Slowing Iphone with Older Batteries
Apple has apologized for not being more transparent about how it handles performance on iPhones with older batteries. In a message posted on its site on Thursday, made it clear that changes it made a year ago were indeed slowing down the maximum performance of iPhones with older batteries.
It will now also offer a battery replacement for older devices affected for a reduced $29.
“We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process,” the letter reads. “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.”
Customers are upset with the company’s software update that deliberately slowed down older phones in some situations to extend battery life. Some thought it was a ploy to get people to upgrade to new devices. A number of people have filed lawsuits over the feature and are seeking class action status.
Apple is now apologizing for not being clearer about how the changes it made to eliminate sudden shutdowns of iPhones would affect iPhone performance.
Interestingly, Apple says that it has attributed feedback about iPhone slowness to the process of updating to a new operating system and some bugs that were evidently present in iOS 11 that caused slowdowns.
“Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations,” Apple says. “Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.”
Apple says that it now believes, in addition to these other factors, that slower older iPhones are also being negatively affected by aged batteries which trigger their power smoothing.
“We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.”