BrandCrunch Nigeria

Top Menu

  • About BrandCrunch
  • AdCrunch
  • BC Scholars
  • Digital
  • Entrepreneurship
  • Experiential Articles
  • I Am Just Saying
  • Downloads
  • Jobs

Main Menu

  • Home
  • News
    • Top Stories
    • Agency News
    • Brand News
    • Events in Pictures
  • Business
  • Interviews
  • opinions
  • People
  • Brand Talk
  • Promotions
    • Consumerism
  • School4Scetptics
  • Sports Marketing
  • Marketing Et Cetera
  • The Art of Impact
  • About BrandCrunch
  • AdCrunch
  • BC Scholars
  • Digital
  • Entrepreneurship
  • Experiential Articles
  • I Am Just Saying
  • Downloads
  • Jobs

logo

Header Banner

BrandCrunch Nigeria

  • Home
  • News
    • Top Stories
    • Agency News
    • Brand News
    • Events in Pictures
  • Business
  • Interviews
  • opinions
  • People
  • Brand Talk
    • managers

      Experimental Advertisement, De- marketing and Matters Arising

      June 1, 2022
      0
    • Innovating on the go ...thinking without the box

      October 10, 2021
      0
    • Ahmed Musa

      Branding & Marketing Lessons from the Unveiling of Ahmed Musa Super Eagles ...

      May 3, 2021
      0
    • radio stations

      Cultural Relevance and Relatability in Advertising

      February 21, 2021
      0
    • AfCFTA , Africa Development and Governance in Africa - By Michael Umogun

      January 2, 2021
      0
    • Corporate governance

      Survival of MSMEs During Uncertain Climes: The Role of Corporate Governance

      July 27, 2020
      0
    • SACHET

      Welcome to the Year of the Sachet

      June 24, 2020
      0
    • partner

      Partner Mobile Unveils EV1 Smartphone, Supports 4G LTE, A I

      February 18, 2020
      0
    • brand success

      Brand Success in 2020

      January 31, 2020
      0
  • Promotions
    • Consumerism
  • School4Scetptics
  • Sports Marketing
  • Marketing Et Cetera
  • The Art of Impact
  • Old Brands Need to Stop Dyeing Their Hair

  • MTN Announces 2022 Edition of mPulse Spelling Bee Competition

  • MTN Partners SME Capacity Building Providers to Make Learning More Affordable

  • IYD 2022: 9mobile Advocates More Youth Representation in Society

  • Seven months of rewarding customers in the Stanbic IBTC Reward4Saving promo draws

  • Terra Academy for the Arts opens call for entries to empower over 65,600 Nigerian Youths

  • Coca-Cola kicks off Believe and Win Under the Crown Promo to excite consumers with over N400 million in rewards

  • Five Easy Ways To Vote For Your Favourite BBNaija Level Up Housemate

  • Alliance for Youth Nigeria Empowers Over 11,000 Young Nigerians in One Year

  • Old English Supermarket Opens New Outlet

BrandNews
Home›BrandNews›NCC Commends Airtel Nigeria for Prioritizing Customer Experience

NCC Commends Airtel Nigeria for Prioritizing Customer Experience

By O'Lekan Babatunde
July 18, 2019
494
0
Share:
Airtel Customer Experience Forum

The Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta, has commended leading telecommunications services provider, Airtel Nigeria, for rolling out an innovative customer experience programme to engage, delight and obtain feedback from telecommunications consumers.

Speaking during the Airtel Customer Forum, yesterday, at the BON Hotel in Abuja, the EVC who was represented by the Director, Policy and Competition, NCC,Mohammed .C. Babajika, said he was pleased that Airtel Nigeria is complementing the NCC’s consumer outreach initiative by organizing strategic consumer fora to engage consumers, resolve their queries, obtain vital feedback and also proactively improve customer experience.

“The NCC commends Airtel Nigeria for initiating the Airtel Customer forum. It is, indeed, good innovation and we urge Airtel to take the platform to more locations including remote areas across the country. We also encourage Airtel to continue to roll out more services, including 5G.” he said.

Also speaking at the event, the Chief Executive Officer and Managing Director of Airtel Nigeria, Segun Ogunsanya, who was represented by Emeka Oparah, Director, Corporate Communications & CSR, said Airtel is passionate about improving the service experience of all its customers.

“For all of us at Airtel Nigeria, this evening is very special for several reasons. First, it defines our very essence as a customer-centric organization – customer-centricity is embedded in our DNA. At Airtel, we are intensely interested in partnering with all our esteemed customers and also helping them realize and fulfill your dreams and aspirations.

“We have themed this event, ‘It’s All About You,’ because we understand that our customers are the reason why we are in business. We also take seriously our singular mandate of exceeding the expectation of our customers. We are committed to serving our customers better and we will stop at nothing in providing relevant, innovative and customized services as well as a bouquet of value offerings that will empower them to succeed in their professional and personal lives.”

Director, Customer Experience, Airtel Nigeria, Veronica Onoja, assured the audience that Airtel values feedback and it will continue to create more channels to obtain feedback from its key stakeholders.

The highlight of the event was the feedback session, which afforded all the customers an opportunity to share their recommendations and suggestions as well as express grievances. 

The event was attended by several top personalities including Former Minister of Information and Communications, Frank Nweke Jnr.; Deputy Senate Leader, Senator Ajayi Borofice and the Director-General, National Regulatory Lottery Commission (NLRC), Mr. Lanre Gbajabiamila, among several others.

Facebook Comments

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
TagsAirtel NigeriaCustomer experinceForumNCC
Previous Article

Feminism is not a Marketing Strategy – ...

Next Article

Nigerian Banks Advert Spend for JUNE 2019 ...

0
Shares
  • 0
  • +
  • 0

Related articles More from author

  • Touching Lives_Airing
    Promotions

    Airtel calls for Nominations as its Touching Lives Season 5 begins

    January 25, 2019
    By Lekan Ajayi
  • airtel
    Business

    Customers Lament Airtel’s call for New SIM Registration

    April 22, 2019
    By Lekan Ajayi
  • BrandNews

    Etisalat Refutes Copyright Infringement Allegations by V-Exchange

    April 10, 2017
    By O'Lekan Babatunde
  • PeopleTop Stories

    Airtel Nigeria Reorganises Commercial Operations, Elevates Ibrahim, Dosunmu

    March 27, 2017
    By BrandCrunchNG
  • BrandNewsCSR

    More Finalists Showcase Talents on Airtel The Voice Nigeria Season 2

    July 14, 2017
    By O'Lekan Babatunde
  • GSM Ports-in
    BrandNews

    9mobile Wins 62% of Total GSM Subscribers Ports-in in 12 Months

    July 12, 2019
    By O'Lekan Babatunde

Recent Stories

  • August 16, 2022

    Old Brands Need to Stop Dyeing Their Hair

  • August 15, 2022

    MTN Announces 2022 Edition of mPulse Spelling Bee Competition

  • August 15, 2022

    MTN Partners SME Capacity Building Providers to Make Learning More Affordable

  • August 15, 2022

    IYD 2022: 9mobile Advocates More Youth Representation in Society

  • August 15, 2022

    Seven months of rewarding customers in the Stanbic IBTC Reward4Saving promo draws

  • August 15, 2022

    Terra Academy for the Arts opens call for entries to empower over 65,600 Nigerian Youths

  • August 14, 2022

    Coca-Cola kicks off Believe and Win Under the Crown Promo to excite consumers with over N400 million in rewards

 

 

 

Sponsored Ad

http://www.consumersvalueawards.com

logo

BrandCrunch.com.ng is a revolution in reporting and analyzing brands & marketing, marketing communications’ activities, issues and allied subjects and the industry generally.

It is a solely web based platform that offers you news, features and up-to-date happenings in the industry real time, on-line, as they unfold.

Our Contact Details

14, Seriki Aro Avenue
Off Obafemi Awolowo Way,
Ikeja, Lagos, Nigeria
Tel: 234-1-803-348-7815
Inquiries: info@brandcrunch.com.ng
  • Recent

  • Popular

  • legacy

    Old Brands Need to Stop Dyeing Their Hair

    By Toheeb Dele-Balogun
    August 16, 2022
  • MTN Announces 2022 Edition of mPulse Spelling Bee Competition

    MTN Announces 2022 Edition of mPulse Spelling Bee Competition

    By BrandCrunchNG
    August 15, 2022
  • capacity

    MTN Partners SME Capacity Building Providers to Make Learning More Affordable

    By Lekan Ajayi
    August 15, 2022
  • 9mobile

    IYD 2022: 9mobile Advocates More Youth Representation in Society

    By BrandCrunchNG
    August 15, 2022
  • The Roadmap: How to Start and Plan a Digital Marketing Strategy

    By O'Lekan Babatunde
    September 27, 2017
  • 5Alive

    Coca-Cola Unveils Additional Variants to the 5Alive Family In Nigeria

    By Lekan Ajayi
    December 7, 2017
  • Heineken_phenomenal

    Heineken Ad Flops, Brand Accepts It Misses the Mark

    By O'Lekan Babatunde
    March 27, 2018
  • Etihad Aviation Group Names Tony Douglas as New CEO

    By Lekan Ajayi
    September 28, 2017

Follow us


Our investigations of different brands led us to a site called casinoexpressindia.com. This website has positioned itself as a solid and helpful platform for those interested in online casino India entertainment. They have created solid, and helpful content, intended to help out newcomers and experienced gamblers alike.

  • Home
© Copyright 2017 BrandCrunch.com.ng. All rights reserved.